Duties of a claim management coordinator:

Communication — must be the point of contact for all communications concerning the workers’ compensation claims.
File/record keeping — must be responsible for maintaining all correspondence that pertains to the employer’s record of the claim.
Tracking and monitoring — must initiate and/or respond to all communications and correspondence concerning the claims as quickly as possible to ensure that all issues are resolved in a timely manner.
Resource — must be knowledgeable on how to get additional help or information to make certain an effective claim management.
Monitoring the medical treatment progress — must review the file to monitor claim activities.